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Frequently Asked Questions

Read our answers to frequently asked questions by our customers.

Absolutely! Setting up a professional account with Saian is easy. Please fill out the form under the "PROFESSIONALS" tab along with a photo of your license. Once your credentials have been verified, we will change your status in the online system to “professional” and allow you to access the PRO portal. We don't have a minimum order, and setting up an account is free.

We exhibit and teach at numerous professional shows a year, so finding a class in your town is easy. Please refer to our trade show and class schedule under the EDUCATION tab of the PRO website. Most of our advanced classes and all-day workshops take place in Irvine, CA. Getting to us is easy – we are a mere 10-minute drive from Santa Ana airport in beautiful Orange County, CA.

We have a comprehensive library of treatments, as well as a collection of videos available on our website. Please visit the EDUCATION tab of the PRO website.

You're welcome to make a purchase in our online store, as well as to call us for more info or a more detailed shipping quote to a location of your choice.

All you need to clean the devices is sani-wipes or cabi-wipes.

Pregnancy, pacemaker, large metallic implants, and epilepsy are contraindications for all of our devices. In addition to this, do not use the devices on the thyroid area or directly on the auxiliary lymph nodes. Saian’s device warranty does not cover any malfunction or damage that may be caused by the use of other products besides Saian Skincare. To avoid sustaining damage to your skin, and your device, only use it with the suggested products. If you have a question regarding the suggested products, please give us a call toll-free at 1-800-291-1130 and speak to our licensed estheticians.

If you are not entirely satisfied with your purchase, we're here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in original packaging, and in the same condition that you received it. Please email us at info@saian.net to start the return process, and you will be notified of the shipping address for the return. Please package the item safely, if it's a device, please include all the parts along with the manual. We will immediately notify you on the status of your refund after receiving and inspecting the item. If your return is approved, we will initiate a refund to your credit card or original method of payment. Please note: this process may take a certain amount of days, depending on your card issuer's policies. You are responsible for paying for your own shipping costs when returning your item. Please note: the shipping costs are non­refundable, the cost of shipping will be deducted from your refund.Open box products are final sale, and do not qualify for any warranty or refunds. If you have any questions on how to return your item to us, contact us 1-800-291-1130.

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