Privacy Policy
Privacy & Security
SAIAN LLC ("we" or "us") is the sole owner of the information collected on this website. We collect personally identifiable information from our users at several different points on our site to process your order and fulfill your customer service needs.
We are committed to respecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not sell or disclose any information that identifies you to a third party if requested. In addition, when you place an order with SAIAN LLC, your personal information and credit card information are safe. Please read on for more details about our privacy policy.
By using our site, you agree to the terms of this privacy policy.
Orders
If you purchase a product from us, we request certain personally identifiable information from you on our order pages. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, and expiration date) otherwise we cannot process your order. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Also, please rest assured that all purchases and credit card transactions sent thru SAIAN LLC are private and secure.
How We Use Your Personal Information
We collect personal information not only to fulfill your order, but also to make our services are more rewarding and easier for you to use. We primarily use this information for internal purposes, such as studying our customers' preferences and improving the customer experience. However with your permission, we may also use your information to contact you for account and promotional purposes. We will only share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, processing credit card payments, providing customer service and other similar functions. Such companies may have access to your personal information in order to perform their roles, but they may not disclose your information for other purposes.
Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our site, please contact us as indicated below.
Contact Us
If you have any questions regarding the use of our site or our privacy policy, please contact us at:
SAIAN LLC
5651 Strohm Ave
North Hollywood, CA 91601
1-800-291-1130
Returns & Exchanges
We are committed to bringing you the highest quality skin care products, and want you to be 100% satisfied with your purchase. Should you for any reason be unhappy with your purchase we will promptly issue a refund to your credit card or exchange an unsatisfactory product for another one. But we ask that you follow these few reasonable guidelines:
• Products must have been purchased directly from SAIAN LLC (our website or 800 number. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.)
• Products must be returned within 30 days of order date.
• Please include a copy of your receipt (or a note with your invoice number, name, email address, phone number) and your reason for returning the product(s).
• We cannot accept returns on overly used products.
• Original shipping and handling charges are non-refundable.
• Products specified as non-returnable cannot be returned.
Please ship returns or exchanges to us at:
SAIAN LLC
5651 Strohm Ave
North Hollywood, CA 91601
Should you have any questions or concerns, please call Customer Service at 1-800-291-1130
